Detalle del Puesto

Important global company is looking for Customer Support Experts. This person should be a committed team player, have troubleshooting skills and provide an excellent technical support to clients, assuring the maximum impact of the products.

In this position you will be the liaison between customers and all functional areas within the account to resolve service and support related inquiries.

Requirements:

– Fluent in verbal and written English, High Proficiency level. (85 %>).
– High School Diploma.
– Schedule availability.
– Proven experience in a technical support role or demonstrated equivalent (must).
– Expert understanding of desktop operating systems (including Microsoft Windows 2000).
– Technical certifications are a plus.
– General understanding of internet technologies.
– Ability to work independently, solve technical problems and communicate clearly with customers.
– Is important to have internet speed of 15MB.

Main responsibilities:

– Provide technical support for applications and associated services.
– Answer phone calls, chat and emails to troubleshoot issues customers face when using client products.
– Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone and Salesforce.
– Proactively identify improvements to the product.
– Deliver informal product training to prospects, customers and fellow employees.


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